How can I view an apartment without visiting the property in person?
Is someone still in the office?
How do I contact the office?
How do I contact the manager for my property?
I have a scheduled move-in/move-out, can that still happen?
How do I pay my rent?
Are amenities open?
We will be opening our amenities based on the current state guidelines. Here are some adjustments that we have implemented to assist us in managing these amenities:
The pools has resumed normal operations but please abide by the same rules below:
POOL & HOT TUBS INFORMATION
6 FEET SOCIAL DISTANCING MUST BE FOLLOWED AT ALL TIMES:
Effective Immediately, Open Every Day: 9 AM to 8 PM
Pools will operate at 50% of the capacity of the pool area. A sign will be posted at the gate showing the maximum number of people allowed. No visitors will be permitted at the pool until further notice. When you arrive at the pool, please count the number of people already inside the pool area. We will be inspecting the area on a regular basis to ensure that we are complying government directives. If the pool is found to be out of compliance, we will ask the last person(s) to leave. If this is not known or there is a discrepancy, we reserve the right to close the pool down for the remainder of the day to ensure that we stay in compliance. We ask that you limit your time at the pool to 2 hours for others to be able to enjoy the pool as well.
Hot tubs will follow the same adjusted the schedule above as the pool. Only 2-3 persons will be allowed in the hot tub at a time. We reserve the right to close the hot tub down for the remainder of the day to ensure that we stay in compliance. We ask that you limit your time in the hot tub to 15 minutes for others to be able to enjoy the hot tub as well.
Pools/Hot Tubs are subject to close if the above mitigation measures are not being met and/or if essential cleaning/disinfecting supplies become unavailable.
Are you accepting packages?
How will my maintenance request be handled?
Government Assistance With Rent
We know this is an unprecedented time of uncertainty and anxiety for our residents. We also know that many of our residents are suffering from job losses, furloughs and reduced hours. Fortunately, there is help available.
Enhanced Unemployment Benefits
If you have lost your job, you can apply for state unemployment benefits. It is important to apply as soon as possible. https://www.stateofflorida.com/articles/florida-unemployment/
Congress is enhancing state unemployment to provide more income and to cover more people.
2/18/2021: LAKE COUNTY EMERGENCY RENTAL ASSISTANCE PROGRAM (ERA PROGRAM)
The U.S. Department of the Treasury, Emergency Rental Assistance Program provided Lake County with funds to assist eligible households that are unable to pay rent and utilities due to the COVID-19 Pandemic. General information about this Federal program can be found here: Emergency Rental Assistance Program | U.S. Department of the Treasury
Lake County has earmarked $9 million for rental assistance and $1 million for utility assistance. To pre-register for the rental assistance program, scroll down to the bottom or this page and click on the Apply button. Pre-registration will ensure that you are kept abreast of program requirements and the opening of the rental assistance program application, which is anticipated to be February 22. The rental application is expected to be open for 4 weeks through March 21, 2021. To apply for utility assistance visit https://www.uwls.org/.
Cagan Crossings cares about our residents and our community and we want everyone to stay healthy. We ask that you continue to monitor the evolving situation and help protect yourself by following the tips from the CDC at https://www.cdc.gov/.