COVID-19 Information

How can I view an apartment without visiting the property in person?

  • Online apartment tours of our Ridgepointe and Glen communities are now available.
  • Check out our photo galleries on each community website.
  • View our floor plans of each community on our website.
  • Please call our office about scheduling a tour.

Is someone still in the office?

  • Yes! We are working in the leasing office during regular business hours. We are also available by phone and email.

How do I contact the office?

  • Call the Leasing Office at 352-242-0555.
  • If you’re a resident, you can email us through the resident portal account or the email list below.
  • For general questions regarding the property, please email: cagancrossing@cagan.com.

How do I contact the manager for my property?

  • Aurora at Cagan Crossings: Fausto Hernandez: fhernandez@cagan.com
  • The Lofts at Cagan Crossings: Fausto Hernandez:  fhernandez@cagan.com
  • Ridgepointe at Cagan Crossings: TBD
  • The Glen at Cagan Crossings: Maria Minassian: mminassian@cagan.com

I have a scheduled move-in/move-out, can that still happen?

  • Yes! Please contact the office to schedule.

How do I pay my rent?

  • You can drop off payment to our office. If you are sick or have been around someone sick, please call before coming to our office.
  • You can pay online through the Resident Portal. If you do not have a login, please call our office and we can help set that up.

Are amenities open?

We will be opening our amenities based on the current state guidelines. Here are some adjustments that we have implemented to assist us in managing these amenities:

  • Beginning Monday, October 5, 2020, the Fitness Center will be open the following hours:
    • Mondays: 10:00 am – 5:30 pm
    • Tuesday – Saturday: 5:30 am – 5:30 pm
    • Sunday: 5:30 am – 8:00 pm

The pools will be open but on this adjusted schedule:



Effective Immediately, Open Everyday: 9AM to 6PM

Pools will operate at 50% of the capacity of the pool area. A sign will be posted at the gate showing the maximum number of people allowed. No visitors will be permitted at the pool until further notice. When you arrive at the pool, please count the number of people already inside the pool area. We will be inspecting the area on a regular basis to ensure that we are complying government directives. If the pool is found to be out of compliance, we will ask the last person(s) to leave. If this is not known or there is a discrepancy, we reserve the right to close the pool down for the remainder of the day to ensure that we stay in compliance. We ask that you limit your time at the pool to 2 hours for others to be able to enjoy the pool as well. 

Hot tubs will follow the same adjusted the schedule above as the pool. Only 2-3 persons will be allowed in the hot tub at a time. We reserve the right to close the hot tub down for the remainder of the day to ensure that we stay in compliance. We ask that you limit your time in the hot tub to 15 minutes for others to be able to enjoy the hot tub as well.

Pools/Hot Tubs are subject to close if the above mitigation measures are not being met and/or if essential cleaning/disinfecting supplies become unavailable.

Are you accepting packages?

  • We will limit the number of packages from Amazon, Federal Express and other carriers to the Leasing Office. We are informing the carriers to deliver directly to your door. If a package should get delivered to the office, we will notify you, however, if you are feeling ill or if anyone in your immediate household is feeling ill, please do not come into the office and instead contact us either by phone or email. Packages will be available for pickup during office hours, please let us know when you will be picking up and we will bring the package outside to you.

How will my maintenance request be handled?

  • We are limiting completing work orders and assessing them in order of the severity and urgency of the issue. We ask for your patience and understanding during this time.
  • You can call the service center during business hours at (352) 531-0433.
  • You can submit your maintenance request through the online resident portal.

Government Assistance With Rent

We know this is an unprecedented time of uncertainty and anxiety for our residents. We also know that many of our residents are suffering from job losses, furloughs and reduced hours. Fortunately, there is help available. 

Direct Payments

The federal government will be making one-time cash payments directly to our citizens. These payments should be issued during the month of April either by check or direct deposit. How much will you receive?

  • Individuals earning less than $75,000 will receive $1,200.
  • Married couples earning less than $150,000 will receive $2,400.
  • If you have children, you will receive $500 per child.
  • Individuals earning more than $75,000 and less than $99,000 – and couples earning more than $150,000 and less than $198,000 – are eligible for a lesser amount.

Enhanced Unemployment Benefits

If you have lost your job, you can apply for state unemployment benefits. https://www.stateofflorida.com/articles/florida-unemployment/

Congress is enhancing state unemployment to provide more income and to cover more people.

  • Adds $600 per week for four months on top of state unemployment.
  • Adds up to 13 weeks of additional unemployment benefits to those already enrolled but who are nearing the end of benefits.
  • Expands the program to include a number of workers not normally eligible to receive unemployment benefits. This includes:
    • Freelancers
    • Independent contractors/gig workers
    • Self-employed
    • Those with limited work history
    • Employees who are still employed, but whose hours have been reduced

It is important to apply as soon as possible.  To help expedite aid, the federal government is funding the first week of benefits to encourage states to waive traditional waiting periods, but it may still take a couple of weeks to be processed.


Cagan Crossings cares about our residents and our community and we want everyone to stay healthy. We ask that you continue to monitor the evolving situation and help protect yourself by following the tips from the CDC at https://www.cdc.gov/.